Engagement NOT Compliance
July 7th, 2008 by Mike Carden1 Comment »The biggest mistake of early online performance management systems has been an unrelenting focus on compliance. Ask HR people with a paper-based system what their biggest issue is and they say, “Compliance. Only 30% of the reviews come back on time.” So, by putting the process online it becomes much easier to track and drive compliance, and crack the whip. Problem solved. NOT.
Unfortunately better compliance tracking does nothing to fix the underlying problem…that users probably weren’t complying because the performance review process was either too hard, considered irrelevant, useless or unnecessary.
In this article Mike Carden discusses the difference between building software to sell to HR departments, versus building software that end users find… useful.